Your statutory rights are not affected in any way

Deal Mobility offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability. To exercise this right, you must notify us initially by Telephone on 01304 369184 and in writing by email to: or by post to: Deal Mobility 28 Queen Street, Deal, Kent CT14 6ET. On receipt of your request a Returns number will be issued by us.

Goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods. If required Deal Mobility can arrange the collection, a collection charge will apply. Alternatively Customers can return their goods themselves to our shop, in all instances a Returns form & Returns number will need to accompany the goods. Failure to do so will result in your returned goods not being traceable. Our Administration Charges for the return of goods are listed below.

Where goods are made to order for example Power chairs, rise and recline chairs and products which for Health & Safety reasons cannot be returned for example incontinence products and bath lifts please refer to our Terms & Conditions.

All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Deal Mobility reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Deal Mobility.

All refunds will be processed within 14 days following receipt of goods.  Regretfully, we cannot fully refund or exchange products where our product description says, “This item is made to order” or those products that were specially adapted to suit your requirements unless they arrive faulty, damaged or incorrect. These conditions are imposed upon us by the manufacturers.

Administration charges will also apply to any item refused upon delivery, in addition a fee for delivery may apply.

Administration Charges
Orders under £30 £6.00
Daily Living Aids £15.00
Walking Aids £15.00
Manual Wheelchairs £35.00 to £200.00
Bathroom Aids £25.00
Mobility Scooter £50.00 to £200.00
Recliner Chair £50.00 to £100.00
Power Chair £50.00 to £200.00
Bedroom Aids £50.00
Patient & Handling £50.00