Frequently Asked Questions
Do you offer emergency call-outs?
Yes, we are pleased to offer a FREE local 24-hour, 7 days a week emergency call-out service for our customers.
Which items do you service and repair?
Which items do you hire?
Yes, we hire:
- Mobility Scooters
What is VAT Relief?
Do I need insurance?
No, it is not compulsory. However, it is strongly recommended. Please contact us if you'd like us to send out a free insurance form on 01304 369184
Do you have a catalogue of your products?
Yes, we are happy to send you a copy of our current catalogue which contains details of hundreds of items, any of which can be ordered into the store for your convenience. Simply fill in the request form here. However, if you are interested in major items like scooters, power chairs, stairlifts or rise & recline chairs, please contact us.
What sort of scooter should I buy?
What do you need your scooter for? For example, are you popping to the local shop, taking the scooter in your car, walking the dog, etc.? There are two different classes of scooter: Class 2 for off-road mobility, and Class 3, which is faster for use on the road. For convenience, we group Mobility Scooters into three categories: Car transportable, Mid range and large.
Class 2 scootersThese are restricted to indoor and pavement use – they can be used to cross roads where needed but are not to be driven on the road. They have a maximum speed of 4mph.
Class 3 scootersThese tend to be larger and heavier and can be used on the roads where they can travel at up to 8mph. They can switch to a maximum of 4mph for pavement and indoor use. Class 3 scooters users do not need a driving license but are expected to obey the Highway Code. You are required to register with the DVLA and display a tax disc (free of charge). Class 3 vehicles are not allowed on motorways or bus/cycle lanes.
Car Transportable ScootersThese are designed to be easily dismantled and transported in a car boot to shops and leisure areas. They are ideal for indoor use and in confined spaces. These scooters fall into Class 2 with a maximum speed of 4mph and a typical maximum range of about 8-15 miles.
Mid Range ScooterThese are not generally designed to be easily dismantled but can still be transported. Designed for more substantial use, they can travel outdoors over rougher terrain and have a higher load carrying capacity. These scooters fall into Class 2 with a maximum speed of 4-6mph for pavement use and a typical maximum range of 20-25 miles.
Large ScootersThese scooters fall into Class 3 and so have full road equipment including lights, indicators and mirrors. They are designed for heavy duty use and are capable of carrying larger weights over longer distances. They are suitable for indoor and outdoor use. Maximum speed is 8 mph for road use switching to 4mph for pavement use. Designed with full suspension for the most comfortable ride.
After Sales Service
Can you provide information over the telephone?
I may need help in assembling major items – can you assist?
There are a few delivery options available. Contact us to discuss what you need with our friendly support team.