Frequently Asked Questions


Do you offer emergency call-outs?
Yes, we are pleased to offer a FREE local 24-hour, 7 days a week emergency call-out service for our customers.
Which items do you service and repair?
We offer excellent value servicing and repair for the following:
  • Mobility Scooters
  • Power Chairs
  • Stairlifts
  • Rise & Recline Chairs
  • Wheelchairs
We have a fully equipped service department which holds a wide variety of spare parts. See our Services page for prices, or contact us for more information.
Which items do you hire?
Yes, we hire:
  • Wheelchairs
  • Mobility Scooters
  • Stairlifts
Please visit our Hire page for more details
What is VAT Relief?
You don't have to pay VAT on some of our products if you or the person you are buying the items for are disabled, Registered disabled or have a long-term illness (chronically ill), and they are for personal or domestic use. For more information, view our VAT Relief page or contact us today.
Do I need insurance?
No, it is not compulsory. However, it is strongly recommended. Please contact us if you'd like us to send out a free insurance form on 01304 369184

Buying Advice

Do you have a catalogue of your products?
Yes, we are happy to send you a copy of our current catalogue which contains details of hundreds of items, any of which can be ordered into the store for your convenience. Simply fill in the request form here. However, if you are interested in major items like scooters, power chairs, stairlifts or rise & recline chairs, please contact us.
What sort of scooter should I buy?
What do you need your scooter for? For example, are you popping to the local shop, taking the scooter in your car, walking the dog, etc.? There are two different classes of scooter: Class 2 for off-road mobility, and Class 3, which is faster for use on the road. For convenience, we group Mobility Scooters into three categories: Car transportable, Mid range and large.

Class 2 scooters

These are restricted to indoor and pavement use – they can be used to cross roads where needed but are not to be driven on the road. They have a maximum speed of 4mph.

Class 3 scooters

These tend to be larger and heavier and can be used on the roads where they can travel at up to 8mph. They can switch to a maximum of 4mph for pavement and indoor use. Class 3 scooters users do not need a driving license but are expected to obey the Highway Code. You are required to register with the DVLA and display a tax disc (free of charge). Class 3 vehicles are not allowed on motorways or bus/cycle lanes.

Car Transportable Scooters

These are designed to be easily dismantled and transported in a car boot to shops and leisure areas. They are ideal for indoor use and in confined spaces. These scooters fall into Class 2 with a maximum speed of 4mph and a typical maximum range of about 8-15 miles.

Mid Range Scooter

These are not generally designed to be easily dismantled but can still be transported. Designed for more substantial use, they can travel outdoors over rougher terrain and have a higher load carrying capacity. These scooters fall into Class 2 with a maximum speed of 4-6mph for pavement use and a typical maximum range of 20-25 miles.

Large Scooters

These scooters fall into Class 3 and so have full road equipment including lights, indicators and mirrors. They are designed for heavy duty use and are capable of carrying larger weights over longer distances. They are suitable for indoor and outdoor use. Maximum speed is 8 mph for road use switching to 4mph for pavement use. Designed with full suspension for the most comfortable ride.

After Sales Service

Can you provide information over the telephone?
We are more than happy to help you over the telephone. Request a ring-back online today, or call us on 01304 369 184.
I may need help in assembling major items – can you assist?
There are a few delivery options available. Contact us to discuss what you need with our friendly support team.